Epson WorkForce 500 Drivers and Setup

The Epson WorkForce 500 is an older but capable all‑in‑one. To keep it printing and scanning reliably, you need the correct driver package, the right connection type, and a clean queue. This guide explains where to get WorkForce 500 drivers, how to install them on Windows and macOS, and how to fix common problems like “driver unavailable,” missing scanner options, or offline status.

Download the Correct Drivers

Visit Epson's official support page for the WorkForce 500 and select your operating system. Download the full driver and utilities package (often called “Drivers and Utilities Combo Package”). Avoid third‑party driver sites; they may bundle adware or provide outdated files.

Choose USB or Network Connection

Many WorkForce 500 units connect via USB; some setups support wired network through an Ethernet adapter or router-based print sharing. USB is the most reliable for this model. If your unit is network‑connected through a print server, keep the IP address handy so you can add by TCP/IP.

Install on Windows

1) Disconnect the USB cable before starting unless Epson's installer asks for it.
2) Run the Epson setup package as administrator.
3) When prompted, connect the WorkForce 500 via USB (or select Network and enter the IP).
4) Finish installation and reboot if requested.

After install, open Settings > Bluetooth & devices > Printers & scanners, select the printer, and print a test page.

Install on macOS

Download the Epson driver package for macOS. Connect the printer via USB, then open System Settings > Printers & Scanners and click plus to add the device. If it shows AirPrint only, install Epson's package, then remove and re‑add so you can choose the Epson driver in Use. Test printing and scanning with Image Capture or Epson Scan.

Enable Scanning

Install Epson Scan (or Epson Scan 2 if provided). On Windows, you should see the WorkForce 500 as a TWAIN/WIA device. On macOS, Epson Scan should appear in Applications. If scanning isn't detected, reinstall the utilities package and verify your firewall allows Epson Scan services.

Fix “Driver Unavailable” or “Printer Offline”

Windows driver unavailable: Remove the printer, reboot, and reinstall using the Epson package. Plug the USB cable directly into the computer, not through a hub. Offline: Check the selected port in Printer properties > Ports and make sure it matches the device or IP. Clear Use Printer Offline and restart the spooler.

Network Add by IP (If Applicable)

If your WorkForce 500 is on a print server or shared over a router, add it by IP. On Windows, choose Add a printer using TCP/IP address. On macOS, click the IP tab and enter the address with protocol LPD or IPP. Reserve the IP on the router if possible to keep ports stable.

Print Quality Maintenance

Older WorkForce models are more sensitive to clogs. Run a Nozzle Check and Head Cleaning from the Epson utility if you see faint lines. Print a few pages weekly to keep ink moving. Use genuine Epson ink or high‑quality compatibles to reduce chip and flow problems.

Paper Feed and Jams

If the printer feeds multiple sheets or jams, clean the rollers with a damp lint‑free cloth and reload fresh, dry paper. Set guides snugly. Replace rollers if slipping persists—feed wear is common on older devices.

Firmware and OS Compatibility Notes

Epson occasionally updates drivers for newer Windows/macOS versions, but very old models may rely on legacy packages. If Epson doesn't list your exact OS, try the nearest compatible version (for example, Windows 8 driver on Windows 10) or use Epson's universal print driver. Avoid firmware updates unless Epson explicitly supports your model for the new version.

Using Epson Software Updater

After installation, run Epson Software Updater (included in most combo packages). It checks for newer drivers, scanner components, and safe firmware updates for this model. Installing updater‑recommended components often restores missing scan buttons or fixes queue glitches after Windows/macOS updates. If firmware is offered, read Epson’s notes first so you don’t apply a release that isn’t meant for the WorkForce 500.

Windows Scan Service Tip

If printing works but scanning fails on Windows, confirm the Windows Image Acquisition (WIA) service is running. Open Services, restart WIA, then reopen Epson Scan. Also check Epson Scan Preferences to ensure it points to the WorkForce 500 and not a stale USB entry. If the scanner still isn’t detected, temporarily disable third‑party firewalls and VPN so local scan discovery can complete.

Quick Checklist

• Download the official WorkForce 500 drivers from Epson.
• Install the full driver/utilities package; add by USB or IP.
• Re-add with Epson driver on macOS if AirPrint-only.
• Install Epson Scan and allow it through firewall.
• Run nozzle checks/cleaning and print weekly to prevent clogs.
• Verify ports and clear offline status if jobs stall.

With the right drivers and a bit of routine maintenance, the Epson WorkForce 500 can remain a dependable printer/scanner for years.