Canon MX922 Printer Troubleshooting
The Canon Pixma MX922 is a capable all‑in‑one, but the features that make it useful—Wi‑Fi, scanning, fax, and an ADF—also create more places for things to go wrong. The fastest fixes come from working in order: clear hardware errors, confirm the network path, repair the driver/port, then handle printhead or ADF maintenance. This guide covers the most common MX922 problems and the specific steps that usually resolve them.
1) Clear Panel Errors First
If the MX922 screen shows a support code, paper jam, ink warning, or door‑open icon, fix that before troubleshooting software. Open all access doors, remove jammed paper or scraps, reseat ink tanks, and close everything firmly. Power‑cycle the printer. A printer in an error state ignores incoming jobs and may appear offline even when Wi‑Fi is fine.
2) Printer Offline or Not Responding
Offline status usually means the computer is pointing to the wrong port or the printer changed IP addresses. Print a LAN details page from Setup > Device settings > LAN settings > Print LAN details and note the IP. On Windows, open Printer properties > Ports and ensure the selected port matches that IP or is a Canon BJNP port. Uncheck Use Printer Offline. On macOS, delete and re‑add the printer, or add by IP if Bonjour discovery fails. Then reserve the MX922’s IP in your router so it stays stable.
3) Wi‑Fi Drops or Printer Disappears
The MX922 uses 2.4 GHz Wi‑Fi. If your router combines 2.4 and 5 GHz into one SSID, band steering can cause intermittent drop‑offs. Temporarily split SSIDs and connect the MX922 to 2.4 GHz. Place the printer near the main router or primary mesh node. Disable guest network isolation and MAC filtering during setup. After connecting, create a DHCP reservation so the printer keeps the same IP.
4) Jobs Stuck in Queue
Cancel all pending jobs in the print queue. Restart the Windows Print Spooler service (or reboot) to clear stuck documents. On macOS, clear the queue, and if one job refuses to cancel, remove and re‑add the printer. Reinstall the Canon driver if queues keep freezing, because generic drivers often mis-handle MX922 status feedback.
5) Canon MX922 Not Printing or Printing Blank Pages
If the printer receives jobs but prints blank or faint pages, run Nozzle Check from the Canon IJ Utility. Missing segments indicate clogs. Run Cleaning once, wait, then recheck. For stubborn clogs, use Deep Cleaning. Ensure vent tape is removed from new cartridges and that each tank is seated. Print two or three black text pages afterward to prime the head.
6) Print Quality: Streaks, Banding, or Wrong Colors
Use correct media settings in the driver. Photo paper settings on plain paper can flood ink and smear; plain settings on glossy can look washed out. After cleaning, run printhead alignment. If streaks persist in one color, replace that tank. Store paper dry and flat to avoid feed skew that can resemble banding.
7) Scanning Problems
If the MX922 won’t scan to your computer, install Canon’s IJ Scan Utility and select the correct scanner entry (network vs USB) in Preferences. Disable VPN and allow Canon scan services through your firewall. If scanning from the panel can’t find your computer, the devices are likely on different subnets or blocked by guest isolation. Add the printer by IP and retry. Clean the platen glass and thin ADF strip glass to remove lines on scans.
8) ADF (Automatic Document Feeder) Issues
If the ADF pulls pages crookedly or jams, remove the paper stack, fan it, and reload within the marked guides. Clean ADF rollers with a slightly damp lint‑free cloth, then dry them. Avoid curled or stapled pages. If scans from the ADF show streaks but flatbed scans are clean, the ADF glass strip needs cleaning.
9) Fax Problems
Confirm your phone line is connected to the LINE port, not EXT. Run the Fax setup wizard to set date/time and sender info. If you use DSL, add a DSL filter. For VoIP lines, enable ECM (error correction) and slow baud settings if faxes fail. Send a short test fax to confirm dialing tone and reception.
10) Error Codes and What to Do
Common codes include B200 (printhead fault), 5100 (carriage/paper path obstruction), and 6000‑series jams. Clear the specific mechanical issue first, then power‑cycle. If a code returns immediately after cleaning and reseating tanks, consult Canon support for printhead or carriage service.
11) Firmware and Driver Updates
Update firmware through Canon’s utility or from the printer panel if available. Firmware fixes improve Wi‑Fi stability and ink management. On Windows/macOS, reinstall the latest Canon MX920 series driver if you see missing options or recurring offline states.
Quick Checklist
- Clear any panel errors or jams before software troubleshooting.
- Print LAN details and verify the correct IP/port; reserve the IP.
- Reconnect to 2.4 GHz Wi‑Fi and avoid guest isolation.
- Clear stuck queues; reinstall Canon drivers if needed.
- Run nozzle checks/cleaning and alignment for print quality.
- Install IJ Scan Utility and clean ADF glass/rollers for scanning issues.
Working through these steps in order solves most MX922 problems without guesswork. If issues persist after network stabilization, fresh drivers, and new ink tanks, hardware components like the printhead or carriage may require professional service.