Why Is My Canon MX922 Printer Not Responding?
A non-responding Canon MX922 usually points to one of four causes: the printer is on a different network, Windows or macOS is using the wrong port or driver, the queue is jammed with stuck jobs, or firmware and maintenance are overdue. This guide gives a clear checklist to revive the MX922 whether you connect over Wi-Fi, Ethernet, or USB. Work top to bottom; many issues resolve after just a network refresh and driver reinstall.
Confirm Power and Panel Status
Make sure the MX922 is fully awake: open the output tray, check that the power light is solid, and confirm there are no error codes on the display. If you see a support code (like 6000 for a jam or 1403 for a printhead issue), clear that first; the printer will ignore incoming jobs when in an error state. Ensure a small stack of plain paper is loaded and cartridges are seated.
Verify Network Connection
From the control panel, navigate to Setup > Device settings > LAN settings > Confirm LAN settings to check whether you're on wireless or wired LAN and what IP address the printer has. If you changed routers recently, redo Wireless LAN setup to rejoin the 2.4 GHz network. Avoid guest networks that block local devices. If you use Ethernet, ensure the cable is firmly seated and the router shows a link light. Consider reserving the printer IP in your router to keep it stable.
Test Connectivity from a Computer
On a Windows PC, open a browser and type the printer's IP address. If the MX922 web interface loads, the network path is fine and the issue is likely driver-side. If it does not load, reconnect the printer to Wi-Fi or Ethernet and confirm your computer is on the same subnet. Temporarily disable VPN to prevent routing issues. On macOS, use ping <printer-ip> in Terminal to verify reachability.
Fix the Printer Port on Windows
Open Settings > Bluetooth & devices > Printers & scanners, select the MX920 series, and click Printer properties. On the Ports tab, ensure the selected port matches the current IP or is a Canon BJNP/WS network port. If it still points to an old IP or USB port, jobs will never arrive. Add a new Standard TCP/IP port with the correct IP, check Query the printer, and apply. Then clear the print queue to remove stale jobs.
Reinstall Drivers on Windows
Download the MX920 series driver package from Canon. Remove the old printer entry, run the installer, choose Wireless LAN Connection or Wired LAN depending on your setup, and select the printer when it appears. If it does not appear, connect via USB temporarily during the installer so it can register the device and create the correct ports. After installation, print a Windows test page to confirm the driver responds.
Fix Discovery on macOS
On macOS, delete the MX922 from System Settings > Printers & Scanners with the minus button. Click plus, and re-add the printer when it appears as a Bonjour device; set Use to the Canon driver rather than AirPrint for the best feature set. If the printer does not appear, add it by IP using the current address and protocol IPP or LPD. After re-adding, print a test page and run a scan from Preview to confirm communication.
Clear Stuck Jobs
A jammed queue can make it seem like the printer is ignoring you. On Windows, open the print queue, cancel all documents, and restart the Print Spooler service (or reboot) to reset. On macOS, open the queue and cancel jobs; if one will not clear, delete and re-add the printer. With a clean queue and a fresh driver, new jobs should flow immediately.
USB Connection as a Diagnostic
If you still get “not responding,” connect the MX922 to your computer via USB. Install the USB driver from Canon if prompted. If printing works over USB, the hardware is fine and the problem is network-related—focus on ports, IP reservations, and router settings. If USB also fails, there may be a deeper driver conflict; remove all Canon entries, reboot, and reinstall fresh.
Update Firmware and Run Maintenance
Outdated firmware can cause discovery hiccups. From the panel, go to Setup > Device settings > Firmware update if available. After updating, power-cycle the printer. Run a Nozzle Check and Cleaning to ensure ink is flowing—printheads that are clogged can trigger error codes and stop the printer from responding to jobs. Make sure the output tray is open so the printer does not block jobs waiting for you to open it.
Wi-Fi Best Practices for the MX922
Keep the printer on 2.4 GHz Wi-Fi with a strong signal; avoid placing it in a cabinet or behind thick walls. Reserve the IP address in your router to prevent it from jumping and breaking the Windows or macOS port. Disable client isolation on guest networks so your computers can talk to the printer. If you use a mesh system, pair the printer with the main node first, then move it if necessary.
Quick Recovery Checklist
- Check for panel errors and confirm the printer is awake.
- Verify the network IP and rejoin Wi-Fi or Ethernet if needed.
- Fix the printer port (Windows) or re-add by IP (macOS).
- Clear stuck print jobs and restart the spooler if required.
- Reinstall the Canon MX920 series driver to refresh connections.
- Update firmware and run nozzle checks to rule out hardware holds.
By following these steps, the Canon MX922 should go from “not responding” back to ready status, accepting jobs quickly whether you print from a desktop, laptop, or mobile device.